Lost keywords

Q: Can you resend my keyword(s)?

A: Yes. See Keyword request form.

Q: I can't install/unlock a new version. Am I entitled to this upgrade?

A: You may be. For most products, minor version updates are free. Try the Keyword request form.

Ordering

Q: How do I order?

A: The easiest way is to use your credit card, but we have a number of other ways to order too! See the order instructions.

Q: What are the prices?

A: See the price list.

Q: Are there any maintenance fees?

A: There are no ongoing maintenance fees. Major version upgrades have a cost.

Q: We would like to upgrade our license to more users. What is the price?

A: You will get a discount for the license you already have. Email us for more information.

Q: Can I get a demo?

A: Yes! See the download catalog.

Q: Can I get the software on CD?

A: No, we don't currently send CDs.

Q: Do you have a US reseller? Other countries?

A: We have local resellers in several countries. Kagi is one of our US resellers. See the order instructions.

Q: Can we resell your products?

A: Yes. Please contact us for more information.

Q: Where is my product?

A: We usually deliver via email. Read through the email(s) you receive after your purchase. Detailed information about the delivery information is included in there. If you ordered from Kagi, check the Kagi order status online.

If you haven't got the email delivery, you might have mistyped your email address or the email might have disappeared. In that case, just email us to get your product. Remember to include information on how you submitted your order and when.

Q: Do you give a money back guarantee?

A: Yes. Guarantee and terms

Evaluating

Q: Can I evaluate your software before purchase?

A: Sure. Check out the Download section.

Q: The demo I tried is limited. Can I get a full evaluation copy?

A: That depends on the program. Check out the Download page for the program in question. For certain programs you can get a temporary free evaluation key to enable all the features for a short period of time. For other programs this is not possible, however. For some programs we offer a free evaluation service: you send us some code, we send you the results so that you can see how it worked.

By the way, our software comes with a money-back guarantee. We guarantee our programs do what we claim them to do.

Support

Q: Do we get support?

A: Of course! Our customers get unlimited technical support. Just email us! If you've found a bug or want to share an idea, please drop us a note!

Q: I have lost my keyword! Do I have to order again?

A: Don't worry. Use our Keyword request form.

Q: Do we get updates?

A: It depends on the product. Most products include updates until the next major version number change. See the documentation of the program for more information.

Q: How do I get the updates?

A: Check back on our web site. If you have provided your email address, we will most probably inform you about important new releases. We won't email about every little change though to keep the amount of emails reasonable.

It's always worth checking back on the web site to see if a new version has come out. If you haven't heard from us, chances are that we have your old email adderess on record. If your email address changes, please inform us so we can keep notifying you of the updates.

Q: Do you support .NET? VS.NET 2005?

A: We support .NET in many of our programs. Aivosto .NET support

Q: Help file displays error 'The page cannot be displayed' or 'Action canceled'

A: Right-click on the .chm file, click Properties, and then click Unblock.

Explanation: Computers using Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 will place a block on compiled help files (*.chm) that are downloaded from the Internet. The block will interfere with the operation of the help file and an 'Action canceled' or 'The page cannot be displayed' error will be displayed.

You can also read the help online. Search our site map for "Online Help" for the program in question.

Q: How do I contact you?

A: Contact information

Privacy

Q: What is your privacy policy?

A: We respect your privacy and obey the strict privacy rules of the European Union. We don't sell, rent or give out your name, address, email address or credit card data. We don't spam.

Q: What records do you keep on me?

A: We keep records on all our customers, including: name, organization, email, address, phone, fax, purchased products. We archive all email. If you subscribe to our newsletter, we keep records on your email address, subscription date, country, language and programming language(s) (if you give this information).

Q: I don't want to get any email from you. How can I prevent you from emailing me again?

A: If you are subscribed to the Aivosto newsletter, unsubscribe.

If you have purchased from us in the past, email us telling you don't wish to continue receiving update notices or new keywords.

See also

.NET support

Project Analyzer FAQ

About Aivosto