Aivosto FAQ - Frequently Asked Questions
Keyword or download lost
Q: Can you resend my keyword(s) or download(s)?
A: Yes. See Keyword request.
Q: I can't install/unlock a new version. Am I entitled to this upgrade?
A: You may be. For most products, minor version updates are free. Try Keyword request to get the latest you're entitled to.
Product activation is required by the current versions of Visustin, Project Analyzer and VBA Plug. It's a simple online process.
Q: Can I activate the software on an off-line PC?
A: Yes. Install the program on the off-line PC. It will show the instructions. Use another machine to activate. You will need access to the web and your email.
Q: How many times can I install and activate?
A: A single-user license allows 2 installations at a time.
Q: Old activation code doesn't work, why?
A: Each PC requires a new activation code. To get a new code, run the program on the new PC.
Q: Can I get a new activation code?
A: Generally yes, as long as your license wasn't overused and your free activation period hasn't expired. The limits are defined by your license. At a minimum, activation is free for 3 years from purchase. Run the program on the new PC to fetch your new activation code.
Q: Can I download a free demo version?
A: Yes! See the download catalog.
Q: The demo I tried is limited. Can I get a full evaluation copy?
A: That depends on the program. Check out the Download page for the program in question. For certain programs you can get a temporary free evaluation key to enable all the features for a short period of time. For other programs this is not possible, however. For some programs we offer a free evaluation service: you send us some code, we send you the results so that you can see how it worked.
By the way, our software comes with a money back guarantee. We guarantee our programs do what we claim them to do.
Q: How do I order?
A: The easiest way is to use your credit card, but we have a number of other ways to order too! See the order instructions.
Q: What are the prices?
A: See the price list.
Q: Are there any maintenance fees?
A: There are no ongoing maintenance fees. Major version upgrades have a cost.
Q: We would like to upgrade our license to more users. What is the price?
A: You will get a discount for the license you already have. Email us for more information.
Q: Can I get the software on CD or DVD?
A: No, unfortunately not. It's a download. We do keep backup downloads for you.
Q: Can we resell your products?
A: Yes. Please contact us for more information.
Q: Where is my product?
A: We usually deliver via email. Read through the email(s) you receive after your purchase. Detailed information about the delivery information is included in there. If you didn't receive any emails, you might have mistyped your email address or the email might be in your spam folder. If there is any trouble, just email us to get your product. Remember to include information on how you submitted your order so that we can locate it.
Q: Do you give a money back guarantee?
A: Yes. Guarantee and terms
Q: What are the license terms?
A: The license terms vary by product and version. See Guarantee and terms.
Q: Do we get support?
A: Of course! Our customers get unlimited technical support. Just email us! If you've found a bug or want to share an idea, please drop us a note!
Q: I have lost my keyword! Can you resend it?
A: Don't worry. Use our Keyword request form.
Q: I have lost my download! How do I get it back?
A: Do a Keyword request.
Q: I cannot unlock the latest download I found on your site. How do I do it?
A: Do a Keyword request to get the latest version you are entitled to.
Q: Do we get updates?
A: It depends on the product. Most products include free updates until the next major version number change. See the documentation of the program for more information.
Q: How do we get the updates?
A: Check back on our web site. If you have provided your email address, we will most probably inform you about important new releases. We won't email about every little change though to keep the amount of emails reasonable.
Q: Help file displays error 'The page cannot be displayed' or 'Action canceled'
A: Right-click on the .chm file, click Properties, and then click Unblock. Windows may have placed a block on .chm compiled help files that you downloaded from the Internet. You can also read the help online. Search our site map for "Online Help" for the program in question.
Q: How do I contact you?